Some people in the real estate industry have a terrible reputation. Why, because they deserve it. A lot of hard earned money trades hands and if things go wrong that leaves a very bitter taste in the injured parties mouths.
In real estate most people stay in the house for a long time. If they do not, many times they sell the house themselves or quite often deal with different professionals the next time around. This does not always mean that they were dissatisfied the first time. Sometimes a new agent sells him or herself. Believe it or not sometimes the property will be listed and a seller and buyer meet. Then when the listing expires, guess what.
The mortgage company is usually the one that profits most from the transaction. Sometimes the seller makes a pretty nice profit. In my opinion agents and brokers usually make too much money for the service they are supposedly to provide. For example a broker can make $ 18,000 or more on a $ 300,000 house which is no more work, in fact usually it is less work than a $ 50,000 property. The other professionals, excluding the mortgage company, charge a very small set fee. An appraiser only gets $ 300 to $ 400 which is regulated by VA (for VA loans) and the market. The attorneys, surveyors and inspectors get even less. If they charge more, most agents will use someone else.
Two things are collected up front at the mortgage company. An assessment fee and credit report fee. Many times the purchaser has been overcharged for these fees. Always check your settlement statement. They are also told that the appraiser has to be paid up front when the truth is, many times the appraiser is not paid for several months.
Last year it was brought to my attention by some refinancers that their loans had been delayed because the lender did not have the appraisal. I told them they did have the appraisal. Then the homeowners contacted me and told me that after after four months of not closing, the officer left the company, went somewhere else and wrote a letter of apology. He stated that the manager had instructed him to stall the loan in anticipation of a rate incease.